Who doesn’t love the good times? Those special events that go so well. That account makeover that has long-time partners all a twitter. That simple, wowsy addition to a regular lunch meal that has the kids going crazy.<\/p>\n
But, it doesn’t – always – go that way, does it?<\/p>\n
Continuing on our road to Resilience<\/a><\/strong>, next time your team has a disappointment, practice these messages from “Feel Your Disappointment, Then Move Forward”<\/a><\/strong>:<\/p>\n We\u2019re told not to be emotionally attached to the outcome. I couldn\u2019t disagree more. Speak calmly and plainly. Talk about failed promises to the customer. Talk about commitments to excellence. Ask who is willing to be the best. And when folks say “me” – ask everyone (yourself included) to share what they will do, specifically and concretely, to step up. And, boom. If you do this, you will make the most of whatever went wrong, and your team will ignite a greater feeling of pride and shared responsibility.<\/p>\n","protected":false},"excerpt":{"rendered":" Who doesn’t love the good times? Those special events that go so well. That account makeover that has long-time partners all a twitter. That simple, wowsy addition to a regular lunch meal that has the kids going crazy. But, it doesn’t – always – go that way, does it? Continuing on our road to Resilience, […]<\/p>\n","protected":false},"author":6,"featured_media":15232,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_links_to":"","_links_to_target":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/9280"}],"collection":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/comments?post=9280"}],"version-history":[{"count":1,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/9280\/revisions"}],"predecessor-version":[{"id":15272,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/9280\/revisions\/15272"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/media\/15232"}],"wp:attachment":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/media?parent=9280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/categories?post=9280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/tags?post=9280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nI want you and your team to care about results. The easy emotion is feeling the rush of excitement when your team nails it. It\u2019s the uncomfortable feelings we try to avoid: disappointment, regret, and frustration. I used to dismiss uncomfortable emotions. I\u2019d rally the troops with \u201cit\u2019s all good\u201d and look for the \u201csilver lining\u201d and the \u201clessons learned.\u201d While there\u2019s still value in seeing the bright side, it wasn\u2019t until I finally let the disappointment hit our shared ego and pride that powerful progress was made.<\/em><\/p>\n