{"id":13829,"date":"2019-08-01T16:07:59","date_gmt":"2019-08-01T20:07:59","guid":{"rendered":"https:\/\/www.merig.com\/?p=13829"},"modified":"2019-10-09T14:50:05","modified_gmt":"2019-10-09T18:50:05","slug":"the-best-intentions","status":"publish","type":"post","link":"https:\/\/mgdining.com\/gds\/2019\/08\/01\/the-best-intentions\/","title":{"rendered":"The Best Intentions"},"content":{"rendered":"
An exciting part of our business is that we really are a collection of many businesses — from NC to MA.\u00a0We have different accents, climates, favorite teams, and yes, food preferences.\u00a0But, this also means that face time with one another is, regrettably, infrequent.\u00a0We use other tools to stay in touch: zoom, phone, email-text-slack-chat. All fine, but…these methods increase our risk for miscommunication.\u00a0Two things are in play:\u00a0\u00a0intent and impact<\/a>. When delivering and receiving messages we often think these are aligned. The person\u00a0delivering assumes\u00a0the<\/span>\u00a0other understands their intent.\u00a0The<\/span>\u00a0person receiving assumes\u00a0the<\/span>\u00a0impact of the\u00a0message (on them) is what was intended. When it comes to any communication that is not in person we lose cues: eye contact, facial expressions, body language.\u00a0And when we use non-verbal alternatives like email and text, we lose those and more: tone of voice, speech patterns, fluidity found in conversation.\u00a0So a few things to practice:<\/div>\n

 <\/p>\n

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    \n
  • Share your intent up-front<\/li>\n
  • Pause to consider\u00a0the<\/span>\u00a0impact of your messages – look for cues that you may have been misunderstood and talk about it<\/li>\n
  • If your impact was not as intended, don’t over-explain your intent, start empathizing. “I can see how my message came across that way.”<\/li>\n
  • Remember this: we read emails and texts in a tone of voice, and imagining\u00a0the<\/span>\u00a0other party’s facial expression. These assumptions can be very wrong. Don’t let them carry you away.<\/li>\n
  • Alternative tools are great, but….keep your “pick up\u00a0the<\/span>\u00a0phone” radar turned on and listen to it!<\/li>\n<\/ul>\n<\/div>\n

    Leslie Phillips
    \nCEO<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    An exciting part of our business is that we really are a collection of many businesses — from NC to MA.\u00a0We have different accents, climates, favorite teams, and yes, food preferences.\u00a0But, this also means that face time with one another is, regrettably, infrequent.\u00a0We use other tools to stay in touch: zoom, phone, email-text-slack-chat. All fine, […]<\/p>\n","protected":false},"author":6,"featured_media":15227,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_links_to":"","_links_to_target":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/13829"}],"collection":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/comments?post=13829"}],"version-history":[{"count":1,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/13829\/revisions"}],"predecessor-version":[{"id":15238,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/posts\/13829\/revisions\/15238"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/media\/15227"}],"wp:attachment":[{"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/media?parent=13829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/categories?post=13829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mgdining.com\/gds\/wp-json\/wp\/v2\/tags?post=13829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}