Talk is Not Cheap

Talk is Not Cheap

by Leslie Phillips, President & COO

Humans are (still) social creatures wired to connect. It’s true.
And since in addition to loving food, we love people and serving others, we will always keep the conversation going about how to have a better conversation: one that leaves you and the other person feeling inspired, engaged, and basically — really good.

Watch this short TED Talk: 10 ways to have a better conversation
(It’s not just about eye contact…as she says: there’s no reason to show you are paying attention…if, in fact…you are paying attention!)

1. Don’t multi-task (physically or mentally). Be present.
2. Don’t pontificate: if you want to state opinions without discussion, write a blog! Enter every conversation assuming you have something to learn.
3. Use open-ended questions: what was that like, how did that feel, what do you think.
4. Go with the flow – meaning, let thoughts come as you are listening but let them go. Don’t check out of listening because you’re cueing up that random thought or story you want to share.
5. If you don’t know, say you don’t know.
6. Don’t equate your experience with theirs. All experiences are individual.
7. Try not to repeat yourself, it’s condescending and boring.
8. Stay out of the weeds. That detail you are trying to remember (exact year or place) really isn’t that important to others.
9. Listen. This is the most important skill humans can develop. No man ever listened himself out of a job (quoting Calvin Coolidge).
10. Be brief.
Do all of these and be prepared to be amazed.

Stop Focusing on the Actual Goal

by Leslie Phillips, President & COO

For a company that is wild about wildly important goals…say what?!?
 
You need a goal (or two, but not more than 3!) and it needs to be measurable. The process of identifying and agreeing upon a goal (what can be even better, cleaner, tastier, safer) brings focus…to everyone. And, by the way…”focus” is the single word to which both Warren Buffet and Bill Gates attribute their success — not determination, not smarts, not courage, not creativity — but focus.
 
BUT, to achieve your goal? Spend your time focusing on your “systems”.
 
“If you’re a coach, your goal is to win a championship. Your system is what your team does at practice each day…When you focus on the practice instead of the performance, you can enjoy the present moment and improve at the same time. None of this is to say that goals are useless…goals are good for planning your progress, while systems are good for actually making progress.”
 
So, you have a goal…pulse-check…what are your systems for achieving it and maintaining the desired result? Focus, focus and refocus on that.